DreamTopin Shipping Policy

1. Introduction

At DreamTopin, we are committed to providing our customers with the best online shopping experience. Our shipping policy is designed to help customers understand the shipping process, shipping costs, delivery times, and related benefits.

This policy applies to all orders made on the website dreamtopin.com and is effective from January 7, 2025. Please read the information below carefully to understand the terms and conditions.

2. Address and Contact Information

To contact us regarding shipping-related issues, you can use the following information:

3. Shipping Areas

We provide shipping services both domestically and internationally. However, there may be some area or service restrictions depending on the shipping address. Please check carefully when entering your shipping information during checkout.

4. Shipping Methods

DreamTopin uses trusted shipping services to deliver orders to our customers, including major and reputable carriers. These shipping companies may include USPS, FedEx, UPS, and other international shipping services.

5. Delivery Time

      • Domestic Orders (USA):

        • Standard delivery time: 5-7 business days after the order is confirmed.
        • Expedited delivery (if available): 2-3 business days.

      • International Orders:

        • Delivery times may range from 10 to 21 business days, depending on the shipping address and the selected shipping method.

We strive to deliver orders on time; however, we cannot guarantee exact delivery times due to factors beyond our control, such as inclement weather, traffic conditions, or carrier issues.

6. Shipping Costs

Shipping costs are calculated based on the weight, size of the order, and shipping destination. These costs will be clearly displayed at checkout. Promotions or free shipping offers may apply in certain cases.

      • Free Shipping: We offer free shipping on orders above a specific value (e.g., orders over $50 within the U.S.). Details about this offer will be clearly stated on our website.
      • International Shipping Fees: Shipping fees for international orders are calculated based on the region and weight of the product. Please check the specific shipping fees before completing your payment.

7. Order Tracking

After your order is shipped, you will receive a tracking number via email. You can use this number to check the status of your order on the carrier’s website.

If there are any issues with tracking your order, you can contact us via email or phone for assistance.

8. Return and Refund Policy

If you wish to return an item, please refer to our return policy on the website. Returned products must be in their original, unused condition and returned within 30 days of receiving the order. The customer will be responsible for return shipping costs unless the item is defective or the wrong item was shipped.

9. Privacy Policy

We ensure that all information regarding your order and shipping process is kept confidential. We use advanced security technologies to protect all transaction details and personal information from being exposed.

10. Exceptions

      • Shipping Issues: In the event of a shipping issue such as a delayed package, lost items, or damaged goods, please contact us immediately for resolution. We will work with the carrier to resolve any issues.

      • Force Majeure: We are not liable for delays or failure to fulfill orders due to unforeseen events such as natural disasters, strikes, or any other circumstances outside our control.

11. Conclusion

By placing an order with DreamTopin, you agree to the terms outlined in this shipping policy. We strive to provide an efficient and reliable shipping experience and are here to assist you with any questions or concerns you may have.

If you need any further information or assistance, please don’t hesitate to contact us via email at info@dreamtopin.com or call us at (910) 582-4361. We are here to ensure that your shopping experience with us is smooth and enjoyable.

Effective Date: January 7, 2025.